Microsoft Dynamics 365 - separate applications in building your company’s future together

Microsoft Dynamics 365 is a flexible and scalable set of Microsoft business applications including a modern management system - Dynamics 365 Business Central. An intelligent generation of applications facilitates the development and digital transformation of your business by harmonizing functionalities of CRM and ERP software solutions. Specialized Dynamics applications work smoothly if implemented separately but most of the benefits are gained if they are integrated - providing simplicity of managing business processes.

With Microsoft Dynamics 365 solutions you can:

Build customer engagement by enhancing customer service,

Improve staff efficiency,

Optimize operations,

Develop new products and modernize business models.

Start you digital transformation journey
with intelligent business applications developed by Microsoft!

What products does Microsoft Dynamics 365 consist of ?

Microsoft Dynamics 365 ecosystem, apart from Dynamics 365 Business Central encompasses multiple tools that can be used separately or integrated with an EP system, increasing the potential for your company’s growth.

Dynamics 365 Marketing

Dynamics 365 Marketing supports employees in improving communication with customers, increasing sales and reaching out to new groups of recipients by using personalized communication paths, with the right message at the right time. The solution helps businesses create a unique customer experience and improve sales funnel with marketing automation features.

Dynamics 365 Marketing uses artificial intelligence to update and evaluate customer information and offers custom manager dashboards. To provide specialists with advanced personalization and automation features, you can combine the solution with additional services - it is compatible with Dynamics 365 Sales and Dynamics 365 Customer Insights.

Dynamics 365 Sales

Dynamics 365 Sales has been designed to help adjust sales departments’ capabilities to current demands of the market, based on automation. The core of the application is a flexible, innovative mechanism transforming collected data into actionable sales insights. The solution will help your staff engage in online sales, focus on improving customer relations and build their loyalty with integrated tools and automated processes. As part of its functionality, the application enables users to define buying signals, track key events and monitor competitors’ activity.

Sales departments have intelligent analytics tools at their disposal and can use data flow analytics, detailed transaction data and relationship analytics. Predictive analyses are the starting point for shortening the sales cycle and cost reduction.

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service provides tools to streamline customer service. The application enables employees to handle customer’s requests regardless of the location at any time, providing information on customer engagement. Having a complete view of key data, agents can easily personalize offers and individual interactions. AI technology used in Dynamics 365 Customer Service, combined with a function to quickly identify areas requiring automation, supports pro-active request handling.

Customer service departments have access to intelligent analytics which can be used to easily identify the most rewarding and unique experiences of customers. Artificial intelligence was also implemented to enhance self-service solutions and increase efficiency of virtual agents. With Dynamics 365 Customer Service, you can design customer service environments operating based on multiple communication channels - voice and digital.

Dynamics 365 Field Service

The solution supports users in the management of field services and encompasses dedicated tools to handle repair works, customer resources and products, initiate preventive actions, settle payments for services and perform analyses. The application enables quick responding to potential service issues before customers find out about them. Dynamics 365 Field Service features facilitate optimization of resources and service costs through access to real-time information the technicians can use to identify locations or understand the specific nature of the problem.

Dynamics 365 Talent

Dynamics 365 Talent covers three applications - Core H, Attract and Onboard. The package of tools will help you build the engagement of your staff, maximize their potential and manage a number of compensating operations such as definition of remuneration plans, bonuses, periodic benefits, cash rewards and stock exchange programs. Employees gain access to courses and work evaluations planned in an organization as well as profiles subject to individual updates. Integration of Dynamics 365 Talent with LinkedIn Recruiter streamlines the recruitment process by providing detailed information about candidates.

Dynamics 365 Finance & Operations

The application has been designed to improve the profitability and financial transparency of your business. With built-in artificial intelligence, you can take smart and more accurate decisions based on actual financial standing, audits and cash flow data. The user has access to predictive analysis tools and unified global reports generated in real time. The program supports the budgeting process with intelligent suggestions created based on previous outcomes.


It is equipped with working areas supported by roles and enables the personalization of documents - invoices and reports as well as automation of periodical settlements. The application offers flexibility with regard to global financial requirements, ensuring compliance with administrative provisions of 37 countries and facilitates the reduction of operational costs. Dynamics 365 Finance & Operations can be expanded with local partner solutions.

Dynamics 365 Retail

Microsoft Dynamics 365 Retail is a retail management tool using Azure Machine Learning technology to generated product and service recommendations based on customers’ shopping history and preferences. The programs allows for the application of cross-selling and up-selling techniques and provides retailers with real-time customer information the moment the customer appears in the store. The solution can help you engage your customers by delivering personalized experience both - in physical and online stores.

Dynamics 365 Project Service

The application streamlines the finalization of projects, in compliance with adopted schedule and timeframes  and supports project planning at all stages - starting from the estimation phase to the completion phase- with service model function in projects delivered on time and budget. Dynamics 365 Project Service provides managers with flexible templates and insight into relevant data as well as the ability to modify cost documents from a single location. Presentation and approval of expenses and time spent on the project can be done on any device.

The solution offers design services, customer service and field services and you can optimize resources within the indicated functions. The option of standardizing the allocation of resources promotes easy selection of specialists involved in the project.

Dynamics 365 Artificial Intelligence

Introduction of Dynamics 365 AI in your company provides an opportunity for staff members to use intelligent and innovative tools supporting the decision-making process. AI application provides insight into consumers’ needs, behaviors and preferences based on collected and integrated data. The application helps eliminate data silos, embrace digital transformation and be more flexible in the face of changing market conditions, through the integration of:

Dynamics 365 Customer Insights,

Dynamics 365 Virtual Agents for Customer Service,

Sales Insights Add-in for Dynamics 365 Sales,

Customer Service Insights Add-in for Dynamics 365 Customer Service.

Use artificial intelligence to gain a complete overview of customers, help them solve problems with the support of virtual agents, drive sales and proactively improve customer satisfaction.

Dynamics 365 Mixed Reality

Dynamics 365 Mixed Reality offers a set of tools to optimize operations with the support of mixed reality technology.

Dynamics 365 Remote Assist

Dynamics 365 Assist supports technicians in remote cooperation and helps them solve issues in real time by providing specialists with data views in all locations. Users can make virtual checks, retrieve information about resources and integrate it with other solutions such as Power Platform.

Dynamics 365 Guides

An application designed to help employees learn and improve training efficiency as well as increase workflow safety through standardized procedures and warnings. The solution enables users to create decision trees based on any context, personalize training sessions with photos, videos and 3D models and import employee efficiency real-time data into Power BI dashboards.

Dynamics 365 Product Visualize

The product is available in its preview version for iOS. Salespersons can use it along with 3D models to demonstrate products to existing and potential customers. Through visualizations, customers can get familiar with the product, along with the context of the physical environment and the actual scale. As Dynamics 365 Product Visualize can be integrated with Dynamics 365 Sales, useful information about customers, collected via the application, can be linked to sales opportunities for reference purposes.

Dynamics 365 Business Central - management of all business areas from a single system

Microsoft Dynamics 365 environment encompasses a comprehensive business solution - ERP Dynamics 365 Business Central (former Dynamics NAV). The software is compatible with other Microsoft products but vast benefits, for your company’s growth potential, can be achieved when it is used on its own. Software features related to other functional areas designed by Microsoft facilitate integrated management of all company data.

An ERP Dynamics 365 Business Central collects data from various business areas, which is the basis for effective planning and activity optimization. It can be used at every level of responsibility and by all departments and branches, providing access to real-time data. Employees work within a unified, virtual environment created on the basis of a common database or data warehouse - also during possible remote work.

Rich functionality in its standard version

A distinctive feature of the software is its exceptional level of process integration. Benefits of implementing the software can be easily seen after the first encounter with the system. When working with the right tools, users can notice smoother operation when managing production, sales and deliveries.

Microsoft Dynamics 365 Business Central helps you manage:


Customer relationships

Supply chain



Human resources

Select one of two available licensing models - Essentials or Premium



Dynamics 365 Business Central Essentials:






Human Resources Management



Dynamics 365 Business Central Premium:

Business Central Essentials



Enjoy the freedom of using system features and expanding them with additional modules, if needed. With a high degree of openness to dedicated industry solutions, you will be able to cope with growing business challenges.

Deeper integration with Microsoft Azure, Dynamics 365 Sales and Marketing, Sharepoint and Power BI offers enormous potential for more effective management, improved analytics and work organization. By combining specific characteristics of multiple applications, Dynamics 365 Business Central offers a wider range of capabilities. Employees and managers, with more awareness and knowledge, can make smarter business decisions based on more accurate data and connect messages, calendars and files with data, reports and processes.

Security and convenience of data storage - Common Data Service

Data of all Microsoft Dynamics 365 applications is stored within an advanced Common Data Service platform. As a result, data can be securely collected using entities - sets of records in standard or customized version that was adjusted to the specific character of business. What does it mean for the user?

Simplicity of management

Due to the storage of data on the cloud-based platform.

Easily add data protection safeguards

Data is protected with role-based security mechanisms - individual users can preview it only after being assigned your access.


You can quickly and easily use data from Common Data Service to create and expand your applications as part of Power Apps - a solution built on the technology of Power Platform.

Power Platform

capabilities can be used to enhance the functionality of all solutions available within Microsoft Dynamics 365 environment, including Dynamics 365 Business Central. Create your own apps without programming knowledge, streamline workflows and implement Business Intelligence with add-on solutions!

Design your virtual office - integrate Dynamics 365 with Microsoft 365

Applications within Microsoft Dynamics 365 ecosystem work smoothly with familiar Microsoft 365 (former Office 365) package of programs. It ensures the convenience of everyday use of the solutions as part of a consistent and intuitive work environment and the ability to expand their individual features. For example, with office applications integrated with Microsoft Dynamics 365 Business Central you can easily configure customer and vendor cards and generate quotes and invoices - directly from Outlook. You can also convert data into applications and combine it with other existing data sources and services such as Excel and SharePoint in a simple way.

Share materials with your co-workers within one common drive and enable them to access current updates. Stay connected, manage your tasks, finalize projects, synchronize documents and arrange online meetings - regardless of the location.

Choose integration with Microsoft 365 package







Productivity with Microsoft Dynamics 365 Business Central and Microsoft Office 365


Konferencja dla biznesu: System ERP i CRM w ekosystemie rozwiązań Microsoft